Return Refund Policy
Cancellation Period / Timeframe
Any Pre order cancelled before shipment will be accepted. Let us know in advance and 10% cancellation fee applicable. We will refund the balance to your bank account.
Damaged Product / Defect on the Products
Any Broken/Damaged Parts will be replaced with new Parts. There could be up to 7 to 15 Business Days in Processing. We have pre checks done before send it to the shipment if in case the damage happens during the shipment period we can claim the damage from insurance. If you noticed the package damaged during the time of the delivery notify the shipping acceptance notes damage and update to us within 24 Hrs. We can process the claim through the shipping company.
Change of Mind after the purchase
Change of mind within 10 Days of Receiving Product is acceptable. No Question will be asked. Refund will be processed excluding 10% of Restocking fees and the shipping charges pay by the customer.
Pre Order Cancellation
Any Pre order cancelled will be accepted before shipment. But we will have 10% cancellation fee. As Pre Order item needs a Booking in Limited Production.
In Stock Item Order Cancellation
For some reason you wish to cancel the order. Normally we process the handling in one Business day. Please notify us before shipment. We will pay the full refund.
furniturex.com.au wants has all the right to cancel and Order Due to or without any Reason. An email or Phone call Notification will be given. If the payment made we will refund 100% back to you.
furniturex.com.au Ship Australia-wide
Please note that our carriers do not deliver furniture and large items to PO boxes, so to avoid unnecessary delays please ensure you give your full street address at checkout.
Order shipping time
All in stock items are dispatched within 2 business days. If products are not available for immediate dispatch, the estimated dispatch date will be shown on the product page we will notify you on our website. We will give you the follow up email once the product is ready to dispatch.
Order Delivery details
Standard deliveries are made Monday - Friday during normal business hours, excluding public holidays.
Estimated delivery time to Sydney, Melbourne, Brisbane and Adelaide is between 5-10 business days, Perth between 7-10 business days, and for the rest of Australia between 7-10 business days from the date of dispatch. However, please allow up to 10 business days after dispatch for all deliveries.
Above 25kg Item
Any Product above 25Kg is delivered to Ground Floor to Your Door. 80% of Our Products are above 25Kg Package. Please organize it beforehand to avoid any inconvenience.
Notification for Refund
Contact us by email / Phone / Live chat messenger about your concerns and refund. We will follow up with the request and reply you within one business day. Allow us to complete the Refund process after the successful return of the product and verification done we will refund your money within 15 working days. (Exclude the shipping cost).